Midway USA had some of the Rugged Gear 2 gun carts on Closeout. I ordered one and it arrived this evening.
It was damaged. Boy was I bummed out, I was going to use it tomorrow and sunday at a 3 gun.
I called Midway. I figured a company that bragged on their customer service would be on the ball; I was wrong.
They told me that I had to pay to ship it back, and after they received it they would refund me for the shipping. I was astonished, as in the few times I had to return stuff from other companies, they just sent me a UPS shipping label. Okay, it took a little while to let it sink in, but then came the big one.
The guy tells me they only have 3 carts left, and cannot reserve me one; so it's likely by the time my broken cart comes back there won't be a cart to ship to me.
So pretty much I just lent Larry Potterfield $200.00 interest free for several weeks, and they really do not seem to care how inconvenient this is to me.
There are a lot of really gun suppliers to our industry out there, and apparently Midway USA does not aspire to a high level of customer service. So when you plan to spend money somewhere, you may want to consider somewhere else.
Ted
It was damaged. Boy was I bummed out, I was going to use it tomorrow and sunday at a 3 gun.
I called Midway. I figured a company that bragged on their customer service would be on the ball; I was wrong.
They told me that I had to pay to ship it back, and after they received it they would refund me for the shipping. I was astonished, as in the few times I had to return stuff from other companies, they just sent me a UPS shipping label. Okay, it took a little while to let it sink in, but then came the big one.
The guy tells me they only have 3 carts left, and cannot reserve me one; so it's likely by the time my broken cart comes back there won't be a cart to ship to me.
So pretty much I just lent Larry Potterfield $200.00 interest free for several weeks, and they really do not seem to care how inconvenient this is to me.
There are a lot of really gun suppliers to our industry out there, and apparently Midway USA does not aspire to a high level of customer service. So when you plan to spend money somewhere, you may want to consider somewhere else.
Ted
